SALESFORCE ADM-261 FREE UPDATES & ADM-261 TEST PASSING SCORE

Salesforce ADM-261 Free Updates & ADM-261 Test Passing Score

Salesforce ADM-261 Free Updates & ADM-261 Test Passing Score

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Tags: ADM-261 Free Updates, ADM-261 Test Passing Score, Test ADM-261 Book, New ADM-261 Study Materials, New ADM-261 Learning Materials

With passing rate up to 98 to 100 percent, the quality and accuracy of our ADM-261 training materials are unquestionable. You may wonder their price must be equally steep. While it is not truth. On the contrary everyone can afford them easily. By researching on the frequent-tested points in the real exam, our experts have made both clear outlines and comprehensive questions into our ADM-261 Exam Prep. So our ADM-261 practice engine is easy for you to understand.

The ADM-261 exam is a multiple-choice exam that consists of 60 questions. Candidates are given 105 minutes to complete the exam, and they must score at least 65% to pass. ADM-261 Exam can be taken online, and candidates can schedule it at a convenient time and location.

>> Salesforce ADM-261 Free Updates <<

100% Valid Salesforce ADM-261 PDF Dumps and ADM-261 Exam Questions

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is designed for professionals who want to get certified in managing and administering Salesforce Service Cloud. It is an advanced-level certification that validates the skills and knowledge required to configure, manage, and implement Service Cloud solutions. Passing the ADM-261 exam demonstrates that you have a deep understanding of Service Cloud features, best practices, and business processes.

The ADM-261 certification exam consists of 60 multiple-choice questions that must be completed within 105 minutes. ADM-261 Exam covers a range of topics including Service Cloud configuration, case management, support processes, knowledge management, and analytics. Successful candidates will have demonstrated their ability to configure and manage Service Cloud applications, and will have the skills required to effectively support customers and manage cases. Service Cloud Administration certification is highly regarded within the Salesforce community and can help professionals advance their careers in the field of Salesforce administration.

Salesforce Service Cloud Administration Sample Questions (Q63-Q68):

NEW QUESTION # 63
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers acrossmultiple Territories.
What solution should a consultant recommend?

  • A. Lightning Console
  • B. Field Service Lightning
  • C. Employee Community
  • D. Salesforce Mobile App

Answer: B


NEW QUESTION # 64
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers

  • A. Set up Milestones.
  • B. Create an Entitlement Process.
  • C. Configure Service Contracts.
  • D. Enable Work Orders.

Answer: A,B


NEW QUESTION # 65
Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured tomeet this requirement?

  • A. Entitlement processes, contracts, milestones, and milestone actions
  • B. Entitlement processes, contract line items, milestones, and entitlements
  • C. Entitlement processes, milestones, milestone actions, and entitlements
  • D. Entitlement processes, contracts, contract line Items, and entitlements

Answer: C


NEW QUESTION # 66
Universal Containers needs to ensure itis staffing enough agents to answer calls at times of peak volume. In addition, the company needs to report on the metric listed below.
* Average handle time (AHT)
* Adherence to service level agreements (SLAs)
Which data source would Universal Containersneed in order to gather this information? Choose 3 answers

  • A. Entitlements
  • B. Workflow Management (WFM)
  • C. Automatic Call Distributor (ACD)
  • D. Chat log history
  • E. Interactive Voice Response (IVR)

Answer: B,C


NEW QUESTION # 67
A company receives support requests through a variety of email addresses and web forms for different parts of the business.
Which featurecombination will ensure that cases are efficiently handled by the most appropriate representatives?

  • A. Case Assignment Rules, Queues, Public Groups, Omni-Channel
  • B. Escalation Rules, Queues, Public Groups, Live Agent
  • C. Escalation Rules, Queues, Chatter Groups, Omni-Channel
  • D. Case Assignment Rules, Queues, Chatter Groups, Live Agent

Answer: A


NEW QUESTION # 68
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